Maintaining Assistive Technology to sustain quality

Published: 24 March 2023
Share this Blog On

 

 

Written by 

Bianca Brady
BAppSc (OT)
Astris PME Clinical Education Coordinator

Generally, we all enjoy receiving something new in its optimal condition and working order, be it a new home appliance, car or even a thriving plant to brighten up the home. However, ongoing care and attention is necessary to allow these things to function at its best, and therefore regular maintenance and repair is required. Assistive technology falls into the same category and the same considerations must be made to ensure safe and optimal working order. Assistive technology ranges from low-cost, high frequency usage and more complex types to facilitate daily life goals. Despite the type of technology, it is essential to ensure regular inspection and maintenance from an experienced technician to maintain its upmost working condition.

All assistive technology should come with a warranty which covers repairs and replacements of parts, if the equipment has failed at its function, in a set time frame while being used as intended. However, warranty does not cover maintenance and many situations that can lead to a failure, could be avoidable with proactive inspections on a regular basis. For example, moving parts, such as bolts and screws, can become loose, and if left unattended may cause additional stress on this area and lead to a failure. In addition, incorrect use of equipment can lead to premature wear and damage. Addressing this can result in a lengthy wait on repairs or replacement parts and often leave people without the use of their equipment, ultimately impacting the quality of health and wellbeing of the user, their supports and possibly the equipment itself.

Funding bodies of assistive technology are aware of and support the need for regular maintenance to keep people safe and engaged in life roles.  The NDIS encourages participants to develop a maintenance schedule with the supplier of the assistive technology. It offers to take on board quoted maintenance schedules to include in participants’ plans at the time of planning and if not included, a reference guide on the estimated funding required of annual repairs.

It is recommended that at the time of delivery and set up, not only are you and your supports provided with education and training on the assistive technology, but you are also offered a scheduled maintenance program to support you with ensuring maintenance is carried out. This aims to avoid potential and foreseeable interruptions in the use of the equipment, safety risk to users and wait times for warranty claims or replacement.

Facilitating improvement in quality of life and engagement in daily activities through the use of assistive technology should not end at the time of delivery and set up. Astris PME offers multiple avenues for follow-up, preventative maintenance and service checks to continue to work with and support users of assistive technology. With a growing service team including experienced technicians, and workshops in Brisbane, Newcastle, Sydney, Canberra, Young and Melbourne, after sales care includes both onsite and back-to-base maintenance service at showroom locations. Astris PME also have a “preventative maintenance plan”, which will ensure timely maintenance and follow up.  

Speak to your Astris PME AT Consultant, your Plan Manager, and request to have this included in your plan. Contact Astris PME Service Department on 02 9135 6440 or email service@astris-pme.com.au, for further details and pricing

More Blogs from Astris

  • Discover the benefits of our Programmed Maintenance Plan

    Discover the benefits of our Programmed Maintenance Plan

    Ensuring optimal performance and longevity of your Assistive Technology (AT) equipment is essential for maintaining independence and safety. Small issues can escalate if left unaddressed, potentially leading to major problems. By enrolling in our Programmed Maintenance Plan, you can proactively address these issues and prevent avoidable downtime. AT Equipment is usually highly complex, with multiple moving parts, often performing under the stress of daily use. Doing routine inspection checks with the backup of the Astris PME Programmed Maintenance Plan will help prolong the life of your equipment and enhance safety for users.
  • Join us at the Astris PME 2024 Clinical Summit

    Join us at the Astris PME 2024 Clinical Summit

    We’re thrilled to announce that the annual Astris PME CLINICAL SUMMIT is returning to Melbourne in May! This is a not-to-be missed opportunity for Allied Health Professionals to glean insights from industry leaders, staying abreast of the latest advice and cutting-edge equipment. We invite all Allied Health Professionals to join us at our major clinical education event for the year – the Astris PME 2024 Clinical Summit: Date: Tuesday, 14 May 2024 Venue: Victoria Pavilion, Melbourne Showgrounds
  • Adaptive Cycling – Let’s get riding!

    Adaptive Cycling – Let’s get riding!

    In the wake of updated World Health Organization (WHO) guidelines emphasizing the importance of physical activity for individuals with chronic conditions or disabilities, adaptive cycling emerges as an exciting avenue to promote both physical and mental well-being. The WHO recommends 60 minutes a day of moderate-to-vigorous intensity, mostly aerobic, physical activity, across the week and that sedentary time should be limited. Cycling embodies all of this.  Let's explore how trikes, particularly the Rifton Adaptive Tricycle and Schuchmann Momo Trike, play a crucial role in making cycling a reality for children facing unique challenges.
  • NEW 2024 Product Selection Guides for Kids & Adults

    NEW 2024 Product Selection Guides for Kids & Adults

    We are thrilled to release TWO new Product Selection Guides for 2024 in Paediatric and Adult editions. Explore our vast range of Standers, Alternative Indoor Seating, Positioning/Sleep Systems, Supportive Pushchairs, Walkers, Hygiene, Hoists/Support Systems, Car Seats and Exercise Equipment.
  • Life from a Different Perspective: Why do we stand?

    Life from a Different Perspective: Why do we stand?

    The human body is inherently structured for an upright posture. From the initial stages of development, the progression is directed towards achieving an upright stance—beginning with the ability to roll over in the first few months, followed by crawling at approximately 9 months, and culminating in the act of pulling oneself to stand at around 10 months. This developmental trajectory is driven by the overarching aim of attaining the distinct perspective and autonomy afforded by independent standing and mobility.
  • Wheels in Motion!

    Wheels in Motion!

    It's time to get moving! We are excited to launch our NEW 12-page wheelchair brochure featuring a range of Active Manual & Sports Wheelchairs, Power Add-Ons, and Full Power Wheelchairs. Unleash mobility and discover freedom and empowerment! 
  • Powerchair scripting – the functional effects of choices

    Powerchair scripting – the functional effects of choices

    This could be for a number of reasons such as reducing the stress on shoulder joints, insufficient strength, fatigue, independence, or accessing powered seating functions. Overall, there are likely several goals for wheelchair users and their families as well as the clinical considerations of their therapy team to take into account.
  • A look at the why and how of power add-on units

    A look at the why and how of power add-on units

    A systematic review in 2016, explored factors influencing participation of wheelchair users in their social and community environments. The scope to change outcomes by addressing some factors or accommodating for others was also identified. When looking at the “modifiable” factors, there is a wide range where the use of a power add-on unit can improve participation and access. Some examples include:
consultant
FREE CONSULTATION

Speak To Us Today!

user
user
user
user